REFUND & CANCELLATION POLICY

 

Last updated: 10 October 2026

 

We want you to love what you receive from Atoya Creation. If something isn't right, here is how we will help.

 

1. Cancellations

- Ready-stock products: You can cancel for a full refund before the order is dispatched. Once it has been shipped, it cannot be cancelled. Please follow the Returns process instead.

- Personalised and made-to-order products: You can cancel within 12 hours of placing the order, or before production starts, whichever is earlier. After production starts, the order cannot be cancelled because the item is made specially for you.

- To cancel, WhatsApp +91 9329424920 or email atoyacreation@gmail.com with your order number.

 

2. Returns

- Ready-stock products can be returned within 7 days of delivery if they are unused, undamaged and in their original packaging.

- Personalised and custom-made products are non-returnable and non-refundable, unless they are:

  - damaged in transit,

  - defective, or

  - different from what you ordered (wrong item, or a personalisation error made by us).

- Minor layer lines, slight colour or size variations, and spelling errors in details you submitted are not treated as defects.

 

3. Damaged, defective or wrong items

- Contact us within 48 hours of delivery with:

  - your order number,

  - a clear unboxing video, recorded continuously from opening the sealed parcel, and

  - photos of the product and packaging.

- Claims without an unboxing video may not be accepted.

- After we check it, we will offer a free replacement or a full refund, as you prefer, subject to availability.

 

4. How to return

1. WhatsApp or email us within the return window with your order number and the reason.

2. We will confirm whether the return is eligible and share the return address or arrange a pickup.

3. For returns where you simply changed your mind (ready-stock only), return shipping is paid by the customer. For damaged, defective or wrong items, we cover the cost.

 

5. Refunds

- Approved refunds are processed within 5-7 business days of approval (or of receiving the returned item, if a return is needed).

- Refunds go back to the original payment method (UPI, card, net banking or wallet). Your bank may take a few extra days to show the credit.

- For COD orders, refunds are made by UPI or bank transfer to details you provide.

- Original shipping charges are non-refundable unless the item was damaged, defective or wrong.

 

6. Contact

Atoya Creation (Mahalaxmi Industries)

C/o Yogesh Soni, Main Road, near Laxmi Jewellers, Jagdalpur 494001, Chhattisgarh, India

WhatsApp: +91 9329424920 | atoyacreation@gmail.com

GSTIN: 22DKMPS4910N1ZP