Privacy Policy
Last updated: 10 October 2026
This Privacy Policy explains how Mahalaxmi Industries, operating under the brand Atoya Creation ("we", "us", "our"), collects, uses and protects your personal data when you visit www.atoya3dprints.com or buy from us. We follow applicable Indian law, including the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Details you give us: name, phone number, email, shipping and billing address, and personalisation details (such as names, photos or messages for custom products).
- Order details: products purchased, order value and order history.
- Payment details: Payments are processed by secure third-party payment gateways (such as Razorpay / Wix Payments). We do not store your card, UPI or net-banking details.
- Technical data: IP address, browser and device type, pages visited, and cookies.
2. How we use your information
- To process, make, ship and deliver your order
- To contact you about your order, personalisation or delivery
- To provide customer support and handle returns or refunds
- To send offers or updates, only if you have agreed (you can opt out at any time)
- To improve our website and prevent fraud
- To meet legal, tax and accounting requirements
3. Sharing your information
We do not sell your personal data. We share it only with:
- Courier and logistics partners, to deliver your order
- Payment gateways, to process payments
- Our website platform (Wix) and service providers that help us run the store
- Government or legal authorities, when the law requires it
4. Photos and personalisation content
Photos, names or messages you send for custom products are used only to make your order. We will not post your custom product publicly without your permission.
5. Cookies
Our website uses cookies to keep your cart working, remember preferences and understand site traffic (including analytics and advertising tools such as Meta/Facebook). You can control cookies through your browser settings.
6. Data security and retention
We take reasonable security measures to protect your data. We keep your information only as long as needed to fulfil orders and meet legal and tax requirements.
7. Your rights
You may ask us to access, correct or delete your personal data, or withdraw consent for marketing, by writing to atoyacreation@gmail.com. Some data may be kept where the law requires it.
8. Children
Our website is meant for users aged 18 and above. Purchases for children should be made by a parent or guardian.
9. Changes
We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.
10. Grievance Officer
Name: Yogesh Soni
Mahalaxmi Industries (Atoya Creation)
C/o Yogesh Soni, Main Road, near Laxmi Jewellers, Jagdalpur 494001, Chhattisgarh, India
Phone/WhatsApp: +91 9329424920
Email: atoyacreation@gmail.com
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.